Imaano Support

How can we help?

Tell us what happened and we’ll help you get back to your stories.

Prefer to write directly?

[email protected] We usually reply within 2 business days.

Send us a message

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What do you need help with?

Message Please don’t include passwords or payment details.

These solve the most common questions from families.

How do I manage or cancel my subscription?

Open your device Settings, tap your Apple ID, then choose Subscriptions and Imaano. Apple manages all App Store billing.

What should I do if audio isn’t playing?

Check your device volume and internet connection, close and reopen Imaano, then try the story again.

Which details help with a technical issue?

Tell us your device model, iOS or iPadOS version, and what you were doing when the issue appeared.